Sales Policy for Rachelle

Effective Date: October 17, 2024

Welcome to Rachelle, where we believe that every piece of jewelry tells a story. Our mission is to provide you with high-quality jewelry accessories that enhance your unique style. Below, you’ll find our comprehensive sales policy that outlines the terms and conditions governing your purchases. By shopping with us, you agree to these policies, which aim to ensure a safe, enjoyable, and seamless shopping experience.

1. Order Placement

To make a purchase on our website, sparklenoble.com, you must create an account or check out as a guest. Ensure that all information provided during the ordering process is accurate and complete. Once your order is placed, you will receive an order confirmation via email detailing your purchase.

2. Pricing

All prices listed on our website are in USD and are subject to change without prior notice. While we strive for accuracy, errors in pricing may occur. If a pricing error is identified, we reserve the right to cancel your order and issue a full refund.

3. Payment Methods

We accept various payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment options available at checkout

All transactions are processed securely. Your payment information is encrypted and protected.

4. Shipping and Delivery

Rachelle ships to various locations, and shipping costs will be calculated at checkout based on your chosen shipping method. We aim to process and ship orders within 1-3 business days. Delivery times vary based on your location and the selected shipping method.

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-3 business days.

Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

5. Return and Exchange Policy

At Rachelle, we want you to love your jewelry. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund or exchange. The following conditions apply:

  • Items must be unworn, in their original condition, and in the original packaging.
  • Custom or personalized items are final sale and cannot be returned or exchanged.
  • To initiate a return, contact our customer service team at info@sparklenoble.com for a Return Merchandise Authorization (RMA) number.

Returns without an RMA number may be rejected.

6. Customer Support

We are here to assist you! If you have any questions or concerns about your order, feel free to reach out to our customer support team:

Our customer support team is available Monday to Friday, from 9 AM to 5 PM EST.

7. Warranty and Quality Assurance

Rachelle stands behind the quality of our products. If you receive a defective item, please contact us within 7 days of receipt. We will provide a replacement or refund for any defective items.

8. Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information. Please refer to our Privacy Policy on our website for details on how we collect, use, and protect your information.

9. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review our Sales Policy periodically for any updates.

10. Governing Law

This Sales Policy is governed by the laws of the State of New Jersey. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts located in Asbury Park, New Jersey.

By purchasing from Rachelle, you confirm that you have read, understood, and agreed to our Sales Policy. Thank you for choosing us to be part of your jewelry journey!